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CUSTOER IN STORE IN WACO TEXAS HAD TO CARRY HIS ITEMS IN HAND TO HIS CAR, NO BAGS. I BELIEVE THE HR AND UPPER MGT PERSONNEL NEED TO STEP UP AND HELP ALL THE STORE MANAGERS WHO ARE AT THEIR END, AND THAT WAY THEY CAN TAKE CARE OF THEIR LOYAL CUSTOMERS. Managers are forced to work long hours, at least 52, per week and if anyone calls out they must cover for them at no additional pay. A manager cannot leave store unless an assistant manager is present.AND ALL THE DISTRICT MANAGER SAYS IS,”JUST KEEP TURNING THE COMPUTERS ON AND OFF”, AND HOPE THEY WORK. There are two assistants(ASM) and one walked off the job forcing manager to cover that ASM’s hours.I too am a customer and if it wasn’t for circumstances, I’d never shop at that store again!!! She has no respect for elderly people , nor customers who shop daily at your store, I have shop there for the last 7 years, she is rude, loud, and disrespectful, to a lot of your people, she seems to have a attitude, every time I shop she don’t like working with people, why is she there, Rude every time she works, come on now, Reply I am not happy because up in Hale, MI where I live, I can’t get something that has been on an ad for two weeks. I also would like to know why there isn’t enough staff to ring up customers. There ought to be a focus on customer service first — need a paging system to call for help.It is nothing but harassment and very unprofessional!!!! Reply There is a lady named Jessica at your Family Dollar at 3577 E. Up here we live in a rural area and there are a lot of older folks that can’t stand for that long. Reply Currently on hold to speak to an agent to complain about how poor my experience was in the store. I actually started the call while physically IN THE STORE.When I asked the driver to move his truck, moved the delivery ramp, but only to let me into the lot, the he lowered it again at the entrance of the lot.I informed the manager of this concern, she walked the other way, having a nonchalant attitude, nor did she ask the drivers to move the Cola-Cola truck.Family Dollar was founded in 1959 by a then 21-year-old Leon Levine.Leon became obsessed with a store in New York called Filene’s.
Reply I just visited your store on 3458 Buena Vista Rd, Columbus, GA 31906. Another customer had walked in as the male employee was scanning my three items.
Howard Levine stepped down as CEO in January of 2016 after Dollar Tree acquired Family Dollar in late 2015. The chain currently has over 8000 stores in 44 states and opens 300-500 new stores each year.
The Family Dollar corporate office is located just outside Charlotte in Matthews, North Carolina.
The company opened their 100th store in 1971 and had 300 stores by 1978.
In 1981, the company had 400 stores and by the end of that decade, 1,500 stores.
Leon Levine retired in 2003 and was succeeded as CEO by his son, Howard Levine.